The staff was great. Especially when you consider three of the employees called out. Ann M. Brought my own oil filter because this place never has one for my car. Felt like I should have been discounted from my bill or a Long wait but once inside things moved pretty good.
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Service technician was like a robot; he had no personality. Didn't see services available and their cost posted. Mo Qasem. This was my first time to Valvoline in Maryland, I use to go in CA and I love the service and the style of the service, and look This was my first time to Valvoline in Maryland, I use to go in CA and I love the service and the style of the service, and looks like it is the same in Maryland too love the fast service.
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Thank you guys. I have never experienced a drive thru oil change. I think this is awesome for us ladies. Pop pop Rick. Nothing bad happened, but it's an oil change. A must have. I don't get excited over paying my electric bill either, just somethi I don't get excited over paying my electric bill either, just something we must do. Great, quick, service with a smile. Not sure how you got that from my responses. I had an overall pleasant experience and everyone was super nice.
Mike came to chec Mike came to check on me while I was waiting and within min I was in the garage. No biggie. The staff greeted me warmly and heard my concerns and addressed them. Customer service was super friendly and knowledgeable. Wait was a little long but was greeted and told expected wait time so no surprises.
All bays were full too. I always trust this shop and drive from carney to middle river for the service. Michael c. The employees were really kind, knowledgeable about what needed to be done,and quick. The Mechanics were very informative and made my first oil change experience stress free. Employees were friendly, apologized for our wait, and communicated about the wait before hand.
That the other employees came over to help finish the work being done on my truc That the other employees came over to help finish the work being done on my truck when they were free was fabulous. It was a good experience. I am glad to have used your services and will be returning. The technician was very friendly and knowledgeable. The person who provided my service. James was highly professional, and very friendly. Very attentive to any questions or conce Very attentive to any questions or concerns. I like that I do not feel pressured to buy additional services or items. The service was quick once inside.
Kelsey D. Staff was helpful and friendly. I like how fast the service was and the person who helped me was very polite and nice. Impeccable customer service, prompt service and highly knowledgeable staff. I love coming here for my oil changes. I requested tires rotation service and the staff adviced that I do not need to do that at this time based on the tires tread. They explained that in Wintertime, the better tires should be at the back for braking purpose. This staff was very honest and professional. I received an honest and fair oil change service and am very pleased with this location.
Thank you for not pressuring me to buy additional unnecessary services. Because of this and the safety recommendation, I will use this location for my next oil change. Thank you. I was pleased with the expertise and information I was given. Very friendly.. I went in for an oil change and also had my radiato I went in for an oil change and also had my radiator and transmission taken care of.
I am confident my car is ready for winter. My son recommended I go to Valvoline and I'm so glad that I did. I'm a customer from now on. Thanks so much!
The great customer service and them explaining everything they was doing while they were doing it. Stan B. They know what, they are doing. Jim C. Greg D. This place is great, friendly and knowledgeable staff.
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In and out in a few minutes. Very convenient.
John J. Staff and service were good. Big boy. Everybody was courteous and very nice.
Gary Wilson. Friendly people and nice to talk to. Chris J.
Location close to my office and I do not have to get out of my car. Terri J. I was greeted on the outside and was told that there would be a 5 - 10 minute wait, which was accurate. The service technicians The service technicians were very courteous and explained everything that they were going to do.
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My Kia has a skip plate with 20 bolts attaching it to the under side of my vehicle. The technician explained what the skip plate was and that it might take a little longer than expected because of the 20 bolts in it. I was fine with that and the technician kept me informed about the progress. I was very satisfied with the all over service that I received. Vicky y. They were v busy when it was my turn I felt they did not rush me thru n answered most of my questions. John R.
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The staff is friendly and always professional. They show you the old oil filter and a new oil filter, they try to make you feel They show you the old oil filter and a new oil filter, they try to make you feel comfortable that they're doing a good job. Some throw a little humor in it to make it fun and it's much appreciated, gives you something to look forward to. Two thumbs up! I was satisfied by how fast they tried to get me in and out even though they were busy. Andrew K. I thought it was over priced. I never went to this place because everyone said there prices were high.
I needed a oil change and decided to try it. I was very I was very pleased and the price was comparable to what I usually pay. Rana A.
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